A diaper production facility was regularly experiencing problems with their feeder system including inaccuracy in the amount of super absorbent pellets the feeder was applying to the diapers during the manufacturing process. “Our current closed system is slow and not very precise and we need something that can apply pellets faster,” says the plant engineer. In addition, due to the inaccuracies they were experiencing, they frequently had to place service calls and their expectations for service were not being met. Delays in service response were causing extended down time and slowing production. The customer wanted to improve controls performance, weighing accuracy and service response.
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