SUPPORT

Onsite Field Service

Even with the best quality equipment, failures can happen without warning. The question isn’t “if” this will happen, but how prepared you are to rectify the situation “when” the unexpected happens.

Hardy Field Service Technicians are located nationwide to ensure the fastest response to your unplanned downtime, and our emergency after-hours mailbox is checked constantly to prevent customers experiencing a downtime event from having to wait until business hours.

To request service, please download and complete the Field Service Request Form.

For rapid turnaround service, please contact one of our service specialists at 800-821-5831 option 4 or contact one of the Field Service Organizations Listed below:

Service Rep Directory

Andre Amaroso, VP Sales & Service
Advance Scales Co. Inc.
2400 Egg Harbor Rd.
Lindenwold, NJ 0821
Phone: 888-447-2253
Direct: 856-341-0851
Email: andre.amoroso@advancescale.com

Territory: DE, NJ, MD, Philadelphia Metro

Matt Bauer
American Scale Company
7231 Cove Creek Dr.|
Charlotte, NC 28215
Phone: 704-223-0834
Direct: 704-921-4556
Email: mattbauer@americanscaleus.com
Dispatch Email: technicians@americanscaleus.com

Territory: GA, NC, SC, TN, VA

Jim Rodarte
Fairbanks
6800 W. 64th St.
Overland Park, KS 66202
Phone: 816-448-4272
Email: jrodarte@fairbanks.com

Territory: USA Nationwide

Steve Braithwaite, VP of Service
Gerhart
300 Bushkill St.
Tatamy, PA 18085
Phone: 888-437-4278
Direct: 610-264-2800 x 123
Email: steve@gerhart.com

Territory: PA (except Philadelphia), NY, CT, VT, MA, ME, RI, NH

Stefani Tomatis, Operations Manager
JPR Systems
305 N. Berry St.
Brea, CA 92821
Phone: 415-737-5088
Email: stefai.tomatis@jprsystems.com

Territory: Calif- Service - No Calibrations

Dispatch Coordinator
Left Coast Scales, LLC
1310 Dodson Way
Riverside, CA 92507
Phone (Main): 800-618-0746
Service Phone: 909-266-0896
lstacy@leftcoastscales.com

Territory: CA, AZ, NM

Naomi Hughes, Service Dispatch
Nicol Scales & Measurement
7239 Envoy Ct.
Dallas, TX 75247
Main Phone: 214-428-8181
Direct: 972-877-8300
Email: n.hughes@nicolscale.com

Cody Baker, Service Manager
Direct: 214-428-8181
Email: c.baker@nicolscales.com

Territory: TX, LA, OK

Rory Becker, Sales Manager
NBS Calibrations
9150 Isanti St. NE
Blaine, MN 55449
Main Phone: 800-722-5398
Direct: 612-875-4026
Email: roryb@nbscalibrations.com

Territory: MN, WI, IA

Matt Ortega, Co. Branch Manager
Pioneer Scale
950 Dale Ave
Benton, AR 72015
Main Phone: 800-530-7716
Direct: 303-435-9531
Email: matt.ortega@pioneerscale.com

Territory: CO, WY AR